Help & FAQs

Need help? We've put together a handy FAQ section for you. If you can't find an answer to your question below, feel free to contact our fantastic customer service team.
/blogs/frequently-asked-questions/returns
Returns

Returns

Uncertain about our returns policy or need to know how long your refund will take? read more

/blogs/frequently-asked-questions/trade-1
Trade

Trade

We work with Interior Designers, Architects, Developers and specifiers with trade accounts. If you would like to know more please read on! read more

/blogs/frequently-asked-questions/gift-vouchers
Gift Vouchers

Gift Vouchers

Do we do them? Yes! Here's how! read more

/blogs/frequently-asked-questions/contact-showrooms
Contact & Showrooms

Contact & Showrooms

Talk to us! read more

/blogs/frequently-asked-questions/payments
Payments

Payments

Questions about payments and refunds? read more

/blogs/frequently-asked-questions/delivery
Delivery

Delivery

Questions about our deliveries? Hopefully we have the answers for you here! read more

/blogs/frequently-asked-questions/bulbs
Product & technical questions

Product & technical questions

Unsure which bulb you need? How the heck do you choose the right shade?  Changing flex lengths, plugs, sizes - the list goes on so... read more

/blogs/frequently-asked-questions/what-bulbs-are-the-shades-rated-for
Orders

Orders

How can I place my order? read more