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Pooky's privacy policy

This policy describes how Pooky Lighting Limited collects and maintains information about you and how we collect information about your actions. By using this website you acknowledge and agree that your personal data may be processed in accordance with this policy. However, if you would prefer to use the website WITHOUT allowing Pooky to collect and maintain information about you, then all you need to do is amend the settings in your browser for digital data and email hello@pooky.com to opt out of postal data, and we will no longer be able to collect this information. Please be aware that restricting our ability to collect information may impact the functionality of the website and your experience. Many of the interactive functions offered by our website are dependent on cookies and disabling or blocking cookies can prevent these services from working or reduce their usefulness. Refer to our Cookie Policy below for further information.

1. how we use your information

The terms of this privacy notice will apply to all information collected about:

Visitors to the Pooky website

• People who use our services, such as those subscribing to our mailing lists
• Visitors to the Pooky website who complete an enquiry form/ contact application/ request

We act upon any information or request provided to us; our customers filling in forms, or by corresponding with us by phone or e-mail, who make payments by card or otherwise.

Information we may collect from you

• Information you give us - You may give us information about yourself by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to receive our newsletters, purchase our products/services, participate in our social media channels, or take part in a competition, promotion or survey.
• Information we collect about your visit to our site - When you visit our site, we may automatically collect certain information. This information is used by us so we can analyse data such as where our customers come from, what technology they use to access the site, which parts of the site they visit, where they spend the most time and how the site performed during your visit. The overwhelming proportion of this data is anonymised.

The information we collect includes the following:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, device used, time zone setting, browser plug-in types and versions, operating system and platform.
• Information about your visit to and journey through our site, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
• We also work closely with third parties (including, for example, suppliers of technical, payment and delivery services, advertising networks, analytics providers, search information providers, third party postal marketers) and we may receive information about you from them from time to time.

Disclosure of your information

We may share your information as required with business partners, suppliers and sub-contractors for the performance of any contract we enter into with them. For example:

• Advertising networks that require data to select and serve Pooky adverts relevant to you and others. This is most commonly anonymised data, but may also include postal advertising.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site
• Payment providers, so that they can process payments that you have implemented for any of our products, online or by telephone
• Delivery companies, so that they can fulfil the delivery of your order with Pooky

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We will only share relevant information with these parties; all such providers are under obligation to ensure your information is kept private. We do not knowingly partner with any parties with less than an excellent track record and sound policies in these areas.

2. your personal data

We are committed to protecting your personal data and to keeping it safe and confidential. We will therefore ensure that appropriate technical and organisational physical, electronic and procedural safeguards are implemented to protect it. Access to your personal data will also be limited to certain relevant Pooky employees and certain third parties who process it on our behalf. Your personal data will generally be stored securely by us until you notify us that you do not want us to do so. In that case, we will delete any information that we hold on you.

We occasionally conduct promotional activities with other companies. Data which we collect during a co-promotion will only be shared with the sponsor or co-sponsor with your explicit consent and this will be made clear to you at the point of collection. We will ensure that it is a simple process to opt out of taking part in the promotion or allowing your data to be passed to the third party.

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data and by also contacting us at hello@pooky.com. You can also exercise the right at any time by contacting us. If you have previously given your consent to allow us to collect your data for marketing purposes, you can withdraw this consent at any time by unsubscribing to our newsletter or informing us that you wish to do so. Our site may, from time to time, contain links to and from the websites of other companies. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £5 to meet our costs in providing you with details of the information we hold about you.

3. complaints or queries

We strive to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page.

Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed in the first instance to Pooky’s customer service team at hello@pooky.com

4. use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are used widely in order to make websites work, or work more efficiently. They are also used to improve your browsing experience and make it faster, they allow us to monitor the use and performance of the website and they allow us to tailor our offer to you based on your browsing history. Whilst we have sought to keep the number of cookies to a minimum, there are several cookies which we have elected to use when you visit the website.
The cookies our website uses do not collect sensitive information such as your name, address, email address. We do not use the information gathered by cookies to identify you in person.
Some cookies will expire at the end of your session and most within a month. A few will remain on your computer for longer.
Should you choose, whether through your browser settings or an alternative method we may choose to make available through the Website, not to receive cookies, the functionality of the Website may be curtailed or ineffective for you during the time of your visit.
We may use third-party advertising companies to serve advertisements on our behalf. These companies may use cookies and action tags (also known as single pixel gifs or web beacons) to improve and measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

Cookies that we use:

Strictly necessary cookies

Cookie	Description
_ab	This cookie is generally provided by Shopify and is used in connection with access to the admin view of an online store platform
_orig_referrer	This cookie is generally provided by Shopify and is used in connection with a shopping cart.
_secure_session_id	This cookie is generally provided by Shopify and is used in connection with navigation through a storefront.
Cart	This cookie is generally provided by Shopify and is used in connection with a shopping cart.
Cart_sig	This cookie is generally provided by Shopify and is used in connection with a checkout
Cart_ts	This cookie is generally provided by Shopify and is used in connection with a checkout
Checkout_token	This cookie is generally provided by Shopify and is used in connection with a checkout service.
Secret	This cookie is generally provided by Shopify and is used in connection with checkout.
Secure_customer_sig	This cookie is generally provided by Shopify and is used in connection with customer login
Storefront_digest	This cookie is used in connection with customer login.
Cookieconsent_status	This cookie is used to remember your consent for the use of other cookies.
Cookieconsent_preferences_disabled	This cookie is used to remember your consent for the use of other cookies.
Swym-pid, swym-o_s, swym-swymRegid, swym-email, swym-cu_ct	These cookies are associated with Pooky’s wishlist functionality.
__kla_id	This cookie is set is to ensure newsletter and contact forms work correctly
_ga, _gid, _gat	These cookies are associated with google analytics. These cookies are used to monitor how visitors use our website. The anonymous information collected allows us to improve the experience of people using our site through the collation of web traffic patterns, user preferences as well as information on how they found the website. If you wish to opt out of being tracked by Google Analytics across all websites visit:http://tools.google.com/dlpage/gaoptout

 

Analytics and statistics cookies

Cookie	Description
_shopify_fs	This cookie is generally provided by Shopify and is used in connection with access to the admin view of an online store platform
_shopify_s	This cookie is associated with Shopify's analytics suite.
_shopify_sa_t	This cookie is associated with Shopify's analytics suite concerning marketing and referrals.
_shopify_uniq	This cookie is associated with Shopify's analytics suite
_shopify_visit	This cookie is associated with Shopify's analytics suite
_shopify_y	This cookie is associated with Shopify's analytics suite
_y	This cookie is associated with Shopify's analytics suite.
__atuvc	This cookie is associated with the AddThis social sharing widget
__atuvs	This cookie is associated with the AddThis social sharing widget
__atuvc	This cookie is associated with the AddThis social sharing widget
__utma	This cookie is used to determine unique visitors to our site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

 

Marketing cookies

Cookie	Description
_gads	This cookie enables sites to show Google ads, including personalised ads.
IDE	This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange
_s	This cookie is associated with Shopify's analytics suite.
collect
GPS	This cookie is associated with YouTube which collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
PREF	This cookie, which may be set by Google or Doubleclick, may be used by advertising partners to build a profile of interests to show relevant ads on other sites.
BizoID	This is a Microsoft MSN 1st party cookie to enable user-based content.
_fbp	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
_fbc	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
__adroll, __adroll_v4, __adroll_fpc, __ar_v4	These cookies are associated with AdRoll

4. disabling cookies

To disable cookies on our website, you will need to change the settings in your website browser. Full instructions for all browsers can be found at https://www.aboutcookies.org/default.aspx?page=1

5. postal advertising

We may from time to time send you postal offers that we think you'll enjoy, this can include some of the latest products and offers from us and other trusted retailers or organizations. If you would prefer not to receive these offers by post, please send us an email at hello@pooky.com and we will ensure that you will no longer receive this form of advertising from us or our partners. To learn more about our partners, see our privacy policy.

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories.

These retailers and charities share information about their customers and supporters and what they buy or donate. Epsilon Abacus processes this information as a processor on behalf of these companies to help them understand individuals’ behaviour and preferences. Epsilon combines information provided by participating retailers and charities with third party data. From this combined information, these companies can tailor their communications, sending individuals suitable offers and appeals that should be of interest to them. You can learn more about how Epsilon Abacus processes your personal information in their Privacy Policy, which is available here: https://www.epsilon.com/abacus/services-privacy-policy” 

6. SMS Privacy Policy

6.1 Introduction
Pooky Lighting Ltd ("Company," "we," "our," or "us") values your privacy. This SMS Privacy Policy outlines how we collect, use, and protect your information when you opt-in to receive SMS messages from us.

6.2. Information We Collect
When you opt-in to receive SMS communications, we may collect the following information:

• Your mobile phone number
  

• Your name (if provided)
  

• Any preferences you set related to SMS communications
  

• Interaction history with our SMS messages

• We also collect data via the website cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS

6.3 How We Use Your Information
We use the information collected to:

• Send transactional, promotional, and marketing SMS messages
  

• Provide customer support and respond to inquiries
  

• Improve our SMS marketing campaigns
  

• Comply with legal and regulatory requirements
  

6.4. SMS Opt In and Opt-Out

• You will only receive SMS messages if you have explicitly opted in.
  

• You may opt out at any time by clicking the Unsubscribe link in the SMS messages.
  

• After opting out, you will no longer receive SMS messages from us unless you opt back in.
  

• Standard message and data rates may apply based on your mobile carrier.
  

6.5. Data Sharing and Protection

• We do not sell, rent, or share your phone number with third parties for their marketing purposes.
  

• Your information may be shared with service providers who assist in delivering our SMS services, subject to strict confidentiality agreements.
  

• We implement security measures to protect your personal data from unauthorized access.
  

6.6. Retention of Data
We retain your information only as long as necessary for legal compliance and business purposes. If you opt out, we will remove your number from our marketing lists but may retain it in compliance with regulatory requirements.

6.7. Compliance with Regulations
Our SMS marketing practices comply with applicable laws, including the Privacy and Electronic Communications Regulations, GDPR and relevant data protection laws.

6.8. Changes to This Policy
We may update this policy from time to time. Changes will be posted with an updated effective date.

6.9. Contact Us
If you have any questions about this SMS Privacy Policy, you can contact us at: Pooky Lighting Ltd
tel: 020 7351 3003
email: hello@pooky.com
address: Pooky Lighting Ltd, Cotswold 3 Barnwood Point, Corinium Avenue, Gloucester, GL4 3HX